Frequently Asked Questions

General

What if I want to cancel an item?
What if I have a question that is not covered here?
What if I want further information on a product?
When will an item be back in stock?
I cannot find what I am looking for?

Delivery

How much is postage and packaging?
Where is my order?

Orders

How do I return my order

General

What if I want to cancel an item?

Please contact us at orders@nintronics.co.uk before the order is dispatched to cancel the order. We will then give you a full refund.

What if I have a question that is not covered here?

Please contact our customer services department at help@nintronics.co.uk.

What if I want further information on a product?

Please contact our sales department at sales@nintronics.co.uk. If you can give details of the product you are interested in and the questions you have, we will get back to you promptly. We are always happy to offer you advice on any aspect of home cinema you are interested in.

When will an item be back in stock?

We receive deliveries of new stock everyday. If the item you require is marked as out of stock please contact us to discuss your needs.

I cannot find what I am looking for?

We have contracts to supply products from most major manufacturers. However, we do not sell all products online, so please contact us with your queries.

Delivery

How much is postage and packaging?

We offer FREE delivery to the mainland UK (excluding Channel Islands, Isle of Man, Isle of White, Isles of Scilly, and some of the remote Scottish Isles). For international orders and UK areas not covered please contact us for a quote. More details on our delivery policies can be found by clicking here.

Where is my order?

Orders

How do I return my order

Please click here to read our returns policy.